Frequent questions

Covid insurance to cover cancellation penalties

The policy can be entered when booking online on this site and will refund you in the event of a cancellation fee. You will receive an email with the activation conditions and instructions. If you do not tell us the names of the persons who will be staying with you within 3 days from the reservation, the system will automatically activate the name entered during the booking process as the only holder of the policy. If you cannot stay, providing a certificate of positivity, you will not be charged any cancellation penalty. Cover insurance examples: 1) on the day of departure from home, as a precaution, you take a test and it is positive: YOU WILL BE REFUNDED 2) your government imposes a block to Italy at the very last moment and you will not be able to reach us: YOU WILL BE REFUNDED 3) you are stuck in quarantine and you will not be able to reach us: YOU WILL BE REFUNDED 4) you have relative positive to covid who will not stay in the room with you: YOU ARE NOT REFUNDED 5) you have a relative positive to covid and you have no quarantine obligation: YOU ARE NOT REFUNDED 6) you have health problems not related to covid: YOU ARE NOT REFUNDED. Once entered, the data of the guests staying at the hotel cannot be replaced.

How can I get the best rate?

All reservations made directly with the hotel guarantee you the best rate. In this way there will be no intermediaries and moreover you will have more flexible conditions for cancellations and many other benefits.

At what time is it possible to check in and check out?

Check in time is from 15:00 to 21:00 while check out must be done before 11:00. Luggage storage is available for free.

Is breakfast included?

The cost is: euro 14.00 for adults, euro 8.00 for children from 6 up to 12 years old, euro 4,00 from 2 to 6 years old. Breakfast is served on the terrace under the shade of the redwood trees or in the “Stendhal bistro” when the weather is rainy, from 8:00 to 10:00. We prepare freshly cooked eggs, pancakes, waffles and crepes without any additional costs.

Do you serve gluten free breakfast?

It is possible to have breakfast with gluten free products without any extra costs. We suggest you informing the property about your needs when you reserve the room.

Is there an elevator in the hotel?

Yes, in the “Gardeners’ house” there is an elevator.

Are there any rooms particularly suitable for romantic getaways?

We have many rooms which are suitable for anniversaries or honeymoons. Each room is different in color and size. We always suggest contacting the hotel in order to get the room that best suits your needs.

Are there any rooms with terraces or balconies?

All the suites in the “Sailors' house” have a terrace or balcony.

Are there any particularly noisy rooms?

The hotel is very small and each floor has only two rooms. It is isolated from the town and is located away from the main road, from bars, churches or discos. All rooms overlook the lake, while a railway line runs behind the property. All rooms are sound proof and an acoustic test has been performed. In all of them, the value of the noise caused by the train is abundantly below the threshold indicated by the law. For those who have a particularly light sleep that can be disturbed even by vibrations, or for those who want to sleep with the windows open, we recommend reserving a suite in the “Sailors’ house”.

Are there any rooms for smokers?

All our rooms are NON-smoking. We recommend to those who want to smoke, to book a suite with a balcony or terrace. To respect the non-smoker guests who will occupy the room after you, smoking is not permitted even if overlooking the windows.

Is the center of Belgirate far away?

It is possible to reach the center of Belgirate by foot in about 12 minutes. A free shuttle service is available on reservation.

Do you accept any pets?

In order to offer hypoallergenic rooms, the hotel does not accept any animals.

Are there any international channels?

Yes, there are English, French and German.

Adults, Children and Infants

A boy or a girl is considered as a paying adult starting from the age of 12 or over 1.30 m tall. Children are considered such from 2 to 12 years old. Infants are considered such when they sleep in the cradle from 0 to 2 years old.

Is there air conditioning?

Yes, every room is equipped with independent air conditioning.

Is wi-fi free?

Yes wi-fi is free throughout the hotel, pubblec spaces, garden and terrace (the average download speed is 25 megs).

Is there a pool?

Yes, there is a pool measuring 7.30x3.60x1.20m and a whirlpool. The pools are located inside the park facing the lake.

Do we have to pay for parking?

No, parking is free. There is a large parking and there are also 5 covered parking spaces.

Are there any shops for basic necessities nearby?

In the center of Belgirate there is a pharmacy, a mini market, bars and restaurants.

How far is Stresa from the hotel?

Stresa is 5 km from the hotel. For those wishing to visit the islands, in Belgirate there is a public navigation service.

Can I reach Stresa by foot?

It is possible to reach Stresa by foot by usong the “chestnut path”, a scenic route among the chestnut trees (about 2 hours walk).

Which is the nearest airport?

The nearest airport is Milan Malpensa, a 40-minute drive away.

How far is the harbour to visit the islands?

The pier of Belgirate is at 1 km from the hotel.

How far is the beach?

For those wishing to use a public beach with services, you can find it after the center of the village (12 minutes by walk).

Is there a fitness area?

Yes, in the park there is a small fitness area overlooking the lake. There is a treadmill running, a rowing machine, an elliptical trainer and a bench for the abdominals.

Do you have a restaurant?

No, there is no restaurant but a snack bar with Italian products cooked on the spot.In the center of Belgirate, there are good restaurants. The property offers a free evening shuttle service to/from the center until 22:30.

Is there a bar?

Yes, there is a bar open until 22:30.

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