Frequently asked questionsabout our Lake Maggiore hotel in Belgirate

By booking directly on our website or contacting us. There are no intermediaries, cancellation conditions are more flexible than on booking portals and you deal directly with the people who run the relais. Check rates and availability.

Rates are per room per night, VAT included. Wi-Fi and outdoor parking are included, and guests can use the pool, hot tub and fitness area in the park. Not included are the city tax, covered parking with electric car charging, and breakfast, unless you have booked a rate with breakfast on our website.

Because prices you find online on websites other than ours are always without breakfast: if you book there, breakfast can be added at the hotel. On our website you choose the rate with or without breakfast yourself, and you see the full price straight away.

No, the city tax is not included in the room rate and is paid at the hotel. The amount is set by the Municipality of Belgirate.

Yes. Cancellation conditions depend on the rate you choose and are always clearly shown before you confirm, both in the booking system and in the quote. When you book directly with us, conditions are more flexible than on booking portals. Read the general conditions.

Of course, it is free and with no obligation. Fill in the form on our quote page, message us on WhatsApp at +39 340 36 50 136 or call us on +39 0322 7570.

Check-in is from 3 pm to 9 pm, check-out by 11 am. Late check-in is also possible: let us know on the day of arrival and we will send you instructions to get in.

Yes. If you arrive after 9 pm, let us know on the day of arrival by phone or WhatsApp and we will send you instructions to check in on your own. If you arrive before 3 pm, you can leave your luggage in our free luggage storage and enjoy the park and the lake while your room is being prepared.

Yes, luggage storage is free. That way you can enjoy the lake on your arrival and departure days too.

The lift is in the Gardeners’ house, where it serves every floor. If stairs are difficult for you, let us know when you book and we will suggest the most convenient room.

It depends on where you booked. If you book on our website, you can choose a rate with or without breakfast. If you booked on another website, breakfast is not included, but you can add it at the hotel. It costs €15 per adult, €8 for children aged 6 to 12 and €4 for children aged 4 to 6.

As well as a sweet and savoury buffet, our kitchen prepares eggs and omelettes to order, at no extra cost. Breakfast is served from 8 to 10 am on the terrace in the shade of the sequoias, overlooking the lake, or in the Stendhal bistro if the weather is bad.

Yes, gluten-free breakfast is available at no extra cost. We just ask you to let us know when you book, as with any other dietary requirement.

Yes, our bistro is open from 12 noon to 9:30 pm with an à la carte menu, designed to guarantee fresh dishes. We do not prepare dishes off the menu, except for dietary requirements notified when booking.

Yes, the bar is open until 10:30 pm, also for an aperitif with a lake view.

Yes. At check-in we will give you an online guide with all the information and our tips for making the most of your holiday: where to eat, what to see and how to get around the lake. And we are always on hand for any questions.

The relais is small, with only two rooms per floor, away from the town centre, the main road and nightlife. All rooms face the lake. A railway line runs behind the property: the rooms are soundproofed and an acoustic test has confirmed that train noise is well below legal limits. If you are a very light sleeper or want to sleep with the windows open, we recommend the Sailors’ house, the one closest to the lake.

Yes, several. In the Sailors’ house the Vip Suite Dinghy has a large lake view terrace, while the Superior Suite Dragone and the Junior Suite Deluxe Soling have a side balcony. Among the grand suites, the Sequoia has two balconies, while the Snipe and the Apartment Star have a private garden terrace with sun loungers, sofas, a table and chairs.

All rooms are non-smoking. Smokers can choose a room with a balcony or terrace; out of respect for other guests, smoking out of the windows is not allowed.

Yes, every room has independent air conditioning and heating.

Yes, Wi-Fi is free in all rooms and common areas: bar, terrace and garden. The average download speed is 25 Mbps.

Yes, the minibar has soft drinks, alcoholic drinks, wines and spirits.

Yes, as well as Italian channels there are channels in English, German, French, Russian, Spanish and Dutch.

Yes, many. Every room is different in shape and size: tell us about the occasion and we will recommend the best one, for example a grand suite with whirlpool bath or a suite with a terrace on the lake.

We consider adults to be guests aged 12 or over or taller than 1.30 m, children to be aged 2 to 12, and infants to be babies aged 0 to 2 who sleep in a cot.

Yes, a cot can be added in every room and suite except the double rooms. A cot costs €10 per night and must be booked in advance.

Double rooms sleep two people, with no possibility of adding a cot. Junior suites sleep two people. The Dinghy and Dragone superior suites sleep two adults and up to two children aged 11 or under, the Snipe grand suite two adults and two children, and the Apartment Star grand suite up to four adults. The Sequoia grand suite and the Flying Dutchman superior suite sleep up to five people. In all rooms except the double rooms you can add a cot for an infant, at €10 per night, on request.

A large park where they can move around safely, a playground and the lakefront pool. For families we recommend the larger suites, such as the Flying Dutchman or the Sequoia.

No. To offer allergy-friendly rooms to all guests, the relais does not accept pets.

Yes, in the lakefront park there is a pool measuring 7.30 × 3.60 m, 1.20 m deep, and a hot tub.

Yes, the park has a small fitness area with a lake view and cardio equipment: treadmill, rowing machine, elliptical trainer and sit-up bench. There are no weights.

Outdoor parking is free. Only the covered spaces, equipped with electric car charging points, are charged for: we recommend booking covered parking and charging in advance.

The public beach with facilities is in the centre of Belgirate. You can walk there in about 12 minutes or drive, with no trouble finding a parking space: parking is all free.

At Strada Vecchia alle Sale 8, Belgirate (VB), on the Piedmont shore of Lake Maggiore, between Stresa and Arona.

Milan Malpensa, about 40 minutes by car. From Malpensa you can also reach Belgirate by shuttle, to be booked in advance, or by train, departing directly from the airport.

Yes. From Malpensa airport you can book a shuttle in advance or take the train directly from the airport. Belgirate has a railway station on the Milan–Domodossola line, a few minutes’ walk from the relais, and a public ferry pier on Lake Maggiore.

Stresa is 5 km away, a few minutes by car. To visit the Borromean Islands you can also take the public ferry directly from Belgirate.

We do not recommend the main road. The best way is the chestnut trail, a scenic walk of about two hours through the woods.

The centre is about 12 minutes on foot, or a few minutes by car with free parking. In the village you will find a pharmacy, a mini market, bars and restaurants.

The Borromean Islands, Stresa, Arona and Lake Orta are all easy to reach. You will find our ideas on the Tours page.