General conditions

The terms of your stay, explained simply. Reserved for guests who book directly on our website.

At a glance

The most important information in one place. You will find all the details further down.

from 3:00 pmCheck-in
by 11:00 amCheck-out
3 daysFree cancellation up to 3 days before arrival
€2.50City tax per person per day
Non-smokingAll rooms
No petsSo every room stays hypoallergenic

You accept these general conditions when you provide your credit card details to make a reservation.

Cancellation policy

Cancel free of charge up to 3 days before

You can cancel at no cost until 11:59 pm on the fourth day before arrival. During the last 3 days before arrival, the full amount is due.

Free cancellation example

Booking with arrival on: 15 May
Free cancellation Until 11 May, 11:59 pm

You cancel at no cost at all.

100% penalty 12, 13 and 14 May

If you cancel during these 3 days, or do not arrive without letting us know (no show), the full amount is due.

Refund costs

Refunds to your credit card are always free of charge. Only for refunds by bank transfer do we retain €10.00 for administrative costs.

Groups and larger bookings

For bookings of more than two rooms or over €1,500.00, different conditions may apply. If you book online, we will let you know: if you do not accept them, the booking is cancelled without penalty.

Early departure

If you decide to leave earlier than planned, no refund is given. If your stay has not yet been paid, the full amount of the stay is charged on departure.

All the details

Price, arrival, house rules and everything that is useful to know before you travel.

What the price includes

Included

  • Use of the room or suite and all its facilities
  • Daily housekeeping and change of towels
  • Internet
  • Outdoor parking

Not included

  • City tax: €2.50 per person per day
  • Buffet breakfast, if not included in your booking
  • Minibar and drinks
  • Baby cot: €10.00 per day

Each room or suite is booked for a set number of guests and may not, under any circumstances, be occupied by more people.

Booking and payment

Your booking is confirmed as soon as we receive credit card details as a guarantee.

  • Any credit card can be used as a guarantee, except Diners.
  • Cash payments are also accepted.
  • The full amount is paid on the day of arrival.

Arrival and departure

Check-in
from 3:00 pm
Check-out
by 11:00 am
Reception
open until 10:30 pm

Arriving before 3:00 pm? You can leave your luggage at reception. Arriving after 10:30 pm? Please let us know in advance: extra charges may apply.

House rules

  • The hotel has no smoking rooms.
  • Smoking is allowed only outdoors, on the balcony or terrace of rooms that have one.
  • Pets are not allowed.

Adults, children and infants

Adults
aged 12 and over
Children
aged 2 to 12
Infants
aged 0 to 2, sleeping in a cot

Parking

The hotel car park is closed by an automatic gate but is not guarded. The management is not responsible for parked vehicles.

Personal data

We process our guests’ personal data, both electronically and manually, to meet our tax obligations (invoicing, record keeping) and to send information and promotions about our hotel, in accordance with article 13 of Italian Legislative Decree no. 196 of 30/06/2003. Further information is available in our privacy policy.

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Need more information?

A question about these conditions? Write to us and we will reply as soon as possible.

    Email :

    Message :

    I declare know the current European legislation (EU Reg. 2016/679) as well as the Italian one (Legislative Decree No. 196/2003 and subsequent amendments and integrations) and to accept the privacy policy.

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