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Frequent questions

How can I get the best rate?

All reservations made directly with the hotel guarantee you the best rate. In this way there will be no intermediaries and moreover you will have more flexible conditions for cancellations and many other benefits.

At what time is it possible to check in and check out?

Check in time is from 15:00 to 21:30 while check out must be done before 11:00.
Luggage storage is available for free.

Is breakfast included?

Breakfast is a buffet. DISCOVER THE MENU:
The cost is:
€ 12.00 for adults
€ 6.00 for children from 4 up to 12 years old
free of charge from 0 to 3 years old
Breakfast is served on the terrace under the shade of the redwood trees or in the “Stendhal bistro” when the weather is rainy, from 8:00 to 10:30.
It is possible to ask for freshly cooked eggs without any additional costs

Do you serve gluten free breakfast?

It is possible to have breakfast with gluten free products without any extra costs. We suggest you informing the property about your needs when you reserve the room.

Is there an elevator in the hotel?

In the “Gardeners’ house” (the red house) there is an elevator. In this house there are 4 floors, on each floor there are 2 rooms.

Are there any rooms particularly suitable for romantic getaways?

We have many rooms which are suitable for anniversaries or honeymoons. Each room is different in color and size. We always suggest contacting the hotel in order to get the room that best suits your needs.

Are there any rooms with terraces or balconies?

All the suites in the “Sailors' house” (the yellow house) have a terrace or balcony.

Are there any particularly noisy rooms?

The hotel is very small and each floor has only two rooms. It is isolated from the town and is located away from the main road, from bars, churches or discos. All rooms overlook the lake, while a railway line runs behind the property.
All rooms are sound proof and an acoustic test has been performed. In all of them, the value of the noise caused by the train is abundantly below the threshold indicated by the law.
For those who have a particularly light sleep that can be disturbed even by vibrations, or for those who want to sleep with the windows open (now a luxury in a tourist area), we recommend reserving a suite in the “Sailors’ house”.

Are there any rooms for smokers?

All our rooms are NON-smoking. We recommend to those who want to smoke without moving from the room, to book a suite with a balcony or terrace. To respect the non-smoker guests who will occupy the room after you, smoking is not permitted even if overlooking the windows.

Do you accept any pets?

No, our hotel does not accept any animals.

Are there any international channels?

Yes, there are English, French, German, Russian and Arabic channels.

Is there air conditioning?

Yes, every room is equipped with independent air conditioning.

Is wi-fi free?

Yes wi-fi is free throughout the hotel, average download speed 5 megs.

Is there a swimming pool?

No, but there is a hot tub for 5 people on a panoramic outdoor terrace with water at 37°C, which can be used every day upon reservation from 10:00 to 21:30.

Do we have to pay for parking?

No, parking is free. There is a large parking and there are also 5 covered parking spaces.

Are there any shops for basic necessities nearby?

In the center of Belgirate there is a pharmacy, a mini market, bars and restaurants.

How far is Stresa from the hotel?

Stresa is 5 km from the hotel. For those wishing to visit the islands, in Belgirate there is a public navigation service.

Can I reach Stresa by foot?

Yes, it is possible to reach Stresa by foot. It is advisable to use the “chestnut path”, a scenic route among the chestnut trees.

Which is the nearest airport?

The nearest airport is Milan Malpensa, a 40-minute drive away.

How far is the harbour to visit the islands?

The pier of Belgirate is at 1 km from the hotel.

How far is the beach?

Our hotel has a small private beach equipped with deck chairs and two canoes (for free). For those wishing to use a public beach with services, you can find it after the center of the village.

Is there a fitness area?

Yes, in the park there is a small fitness area overlooking the lake. There is a treadmill running, a rowing machine, an elliptical trainer and a bench for the abdominals.

Do you have a restaurant?

No, there is no restaurant but a snack bar with fresh Italian products cooked on the spot.

By clicking on the link you will see the menu.
In the center of Belgirate, there are good restaurants. The property offers a free evening shuttle service to/from the center until 22:30.

Is there a bar?

Yes, there is a bar open until 22:30, where it is possible to eat or drink.

Have a look at the menu!

Is the center of Belgirate far away?

It is possible to reach the center of Belgirate by foot in about 12 minutes. A free shuttle service is available on reservation.

Is there a mini-bar in the room?

Yes, there is a mini-bar with soft drinks, alcohol, wines and spirits.

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